Freteleven Privacy Policy

Last Update: Oct 27, 2024

Freteleven.com (“we”, “our”, “us”) is committed to maintaining the accuracy, confidentiality, and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with Canada’s privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation.

By using Freteleven.com, you consent to the collection, use, and disclosure of your personal information as outlined in this policy. If you do not agree with the terms of this policy, please do not use our website or services.


1. Information We Collect
We collect personal information in a lawful manner directly from you when you:

Subscribe to our newsletter or blog

  • Register for guitar lessons, workshops, or events
  • Participate in surveys, promotions, or community features
  • Purchase products or services
  • Contact us directly with inquiries

The personal information we may collect includes:

  • Name
  • Email address
  • Phone number (optional)
  • Mailing address (if applicable for certain services or products)
  • Billing information (for purchases or paid services)
  • Technical data: such as IP address, browser type, and website usage details

We also use cookies and other tracking technologies to improve your experience, analyze site traffic, and deliver personalized content.

2. Purposes for Collecting Personal Information

We collect and use your personal information for the following purposes:

  • To Provide Services: To facilitate the delivery of guitar lessons, workshops, events, and other services you have requested.
  • To Communicate with You: To send you relevant updates, newsletters, marketing communications, and promotional content (with your consent).
  • To Improve Our Website: To understand user preferences, improve functionality, and enhance user experience.
  • To Process Payments: To complete transactions and provide billing information related to purchases and services.
  • To Comply with Legal Obligations: To meet regulatory, legal, and contractual obligations where necessary.

We will not use your personal information for any other purposes without obtaining your further consent unless otherwise permitted or required by law.

3. Sharing Your Information

We do not sell, trade, or rent your personal information. However, we may share your personal information with third parties in the following situations:

  • Service Providers: We may share your information with third-party service providers (such as payment processors, email platforms, and hosting providers) to assist in operating our website and providing services.
  • Legal and Regulatory Requirements: We may disclose your information where required by law, such as to comply with a court order, government investigation, or applicable regulations.

These third parties are obligated to protect your personal information in compliance with applicable laws and to use it only for the purposes we specify.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. If you request the deletion of your personal information, we will take reasonable steps to erase it unless we are required to retain it by law.

5. Security of Personal Information

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes the use of physical, administrative, and technical security measures appropriate to the sensitivity of the personal information.

While we strive to protect your personal information, no security measures are perfect, and we cannot guarantee absolute security.

6. Your Rights Regarding Your Personal Information

Under Canadian privacy laws, you have the following rights with respect to your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You may request the correction of inaccurate or incomplete information.
  • Withdrawal of Consent: You may withdraw your consent for the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions.
  • Deletion: You may request the deletion of your personal information, subject to legal requirements for data retention.

To exercise these rights, or if you have any concerns about our privacy practices, please contact us at [Insert Contact Email]. We will respond to your request in accordance with applicable privacy laws.

7. International Data Transfers

Your personal information may be processed or stored in jurisdictions outside of Canada, including the United States, where privacy laws may differ from those in Canada. In such cases, we ensure that appropriate safeguards are in place to protect your personal information in compliance with Canadian legal requirements.

8. Use of Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, track usage patterns, and provide personalized content. You can modify your browser settings to refuse cookies, but this may affect your ability to use certain features of our website.

9. Children’s Privacy

Freteleven.com is intended for users over the age of 18. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in compliance with legal requirements. The updated policy will be posted on this page, and the “Last Updated” date will reflect the most recent changes.

11. Contact Information

If you have any questions about this privacy policy or our practices, please contact us:

Freteleven

Email: info@freteleven.com

Mailing Address: 11 - 6320 11 St SE, Calgary, AB T2H2L7


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